We are happy to complete a wide range of certification services tailored to meet the specific requirements of organisations across diverse industries. Our dedicated team is committed to assisting clients in achieving excellence in certification and driving continuous improvement within their operations. Explore our comprehensive certification services below:

NDIS Quality Audit

Our comprehensive NDIS quality audit services align with the National Disability Insurance Scheme (NDIS) Practice Standards and Quality Indicators. This encompasses:

Verification Audit

Tailored for providers delivering lower-risk or lower-complexity supports and services in adherence to NDIS Practice Standards. We conduct a desktop audit (off-site), allowing you to provide the required documentary evidence for each profession outlined in the verification module. Providers must demonstrate evidence of:

  • Relevant qualifications
  • Expertise and experience
  • Risk management processes/policies
  • Incident management processes/policies
  • Complaints management processes/policies

Feel free to reach out to us to initiate a verification audit and ensure compliance with NDIS standards.

Provisional audit

This audit is performed as a single on-site audit for newly providers who have established management systems and procedures to deliver NDIS supports and services of higher risk or complexity but have not yet commenced NDIS support and service delivery.

During the Provisional certification audit process, providers are assessed against the NDIS Practice Standards, comprising assessment of both the core module and any relevant supplementary modules applicable to their specific support and service deliveries.

The Provisional audit assessment encompasses core competencies including:

  • Governance and operational management
  • Risk management
  • Delivery of support
  • The delivery environment

However, NDIS providers providing services and supports within the High-Intensity Daily Personal Activities registration group (0104) will undergo audits against the High-Intensity Support Skills descriptors.

You are welcome to contact us to complete your provisional audit. Our thorough provisional audit process comprises document reviews, on-site visits, and interviews with key personnel, and workers to ensure thorough evaluation and compliance to NDIS Practice Standards.

Certification audit

The certification quality audit pertains to providers delivering higher-risk or more complex supports and services. Throughout the certification audit process, providers are evaluated against the NDIS Practice Standards, encompassing assessment of both the core module and any pertinent supplementary modules applicable to their specific support and service deliveries.

The certification quality audit assessment encompasses core competencies including:

  • Governance and operational management
  • Risk management
  • Delivery of support
  • The delivery environment

However, NDIS providers providing services and supports within the High-Intensity Daily Personal Activities registration group (0104) will undergo audits against the High-Intensity Support Skills descriptors.

This audit is performed as stage one off – site (desktop review) audit and stage two on-site audit.

Feel free to reach out to us to complete your certification audit. Our comprehensive certification audit process comprises document reviews, on-site visits, and interviews with NDIS participants, key personnel, and workers to ensure thorough evaluation and compliance to the NDIS Practice Standards.

Mid-term audits

NDIS-registered providers delivering more intricate and high-risk supports and services, which require certification audits, are obliged to undergo mid-term audits in line with the NDIS Practice Standards prerequisites for sustained certification of their registration.

The mid-term audit entails further scrutiny of documents, on-site visits, and interviews involving NDIS participants, key personnel, and workers. Typically starting within eighteen (18) months from the start of the registration period, the mid-term audit context encompasses NDIS Practice Standards pertinent to the registered provider, including:

  • Governance and operational management
  • Any previously assessed standards requiring corrective action plans
  • Any additional NDIS Practice Standards specified by the Commissioner in writing

Feel free to get in touch with us to facilitate your mid-term audit process.

Out Of Cycle Audit

Envisages scenario wherein your scheduled audit is not yet due. This means that you have the option to enlist our services and request an out-of-cycle variation audit to bolster your registration application with the NDIS Commission.

This scenario may arise if you have expanded your support and service deliveries to NDIS Participants and intend to augment your existing registration groups. To proceed, you will need to complete the NDIS Commission’s “application for variation of registration” form and submit it to the NDIS Commission registration team.

Furthermore, if you are a newly registered provider and the NDIS Commissioner mandates a supplementary stage two quality audit for the remaining elements of the certification audit in any support and service classes requiring certification audit, you can engage us to conduct an out-of-cycle audit. Feel free to reach out to us to initiate the process.

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